More Accessibility through Salesforce Flow

 Flows have Major updates in this release that powers Salesforce flow to partially behave like triggers.

Flow Triggers After Record Are Saved

In this (summer 20 release) auto launched-flow can be triggered when a record is created or updated. Admins now can use record-changed flows to perform after-save actions and make before-save updates. This will replace the workflows and record-change processes created in Process Builder.

Trigger A Flow When A Platform Event Message Is Received

With Flow Builder, Now Admins can do their automation in one place. Admin can now build a flow that’s triggered when a platform event message is received. This will eliminate the creation of a process builder on the object on which the event is to be launched.

Salesforce Optimiser App

The Salesforce Optimizer was a previously released tool to give Admins an insight into the performance and general health of their Org. This was a Report previously, PDF download, but with the Summer ’20 release, we now have an interactive App created. This provides a real-time hands-on for Admins to ensure their Org is meeting best practices set by Salesforce.

Einstein Prediction Builder

Customize Your Prediction Set

From this release, you Choose which records you want Einstein to score when you build a prediction. Before Einstein Prediction Builder gave the choice to create a segment and example set only. Now can define prediction set too.

But we can only include records that only records that are in your example set or records that we choose using filters.

Following added features are also added in the Einstein Prediction:

• We can run Reports from Einstein Prediction Builder
• One can enable Einstein Predictions from the Scorecard
• Check Data with field-to-field comparisons in Einstein Prediction Builder
• Scorecard reading More Easily in Einstein Prediction Builder

New Release Updates for Salesforce Users

Kanban View Enhancements

Users can now view the most relevant information without having to click into the records, so they can be more productive. Reps stay aligned with your company’s sales processes while they track and update data on their deals. Users when advancing the deals can toss the cards to the desired stage.

Einstein Reply Recommendations 

With Einstein Reply Recommendations users can analyses data from chat transcripts to generate replies that address your customers’ inquiries. As agents chat with customers, they can select the most relevant reply from a list of recommended replies in the Lightning Service Console and save some energy and can be more efficient.

Lightning Experience on the Safari Browser for iPad

With full lighting experience on the iPad safari supported now, the users are no longer bound to a computer or laptop to update and log their work. Now they have the freedom to experience the full capacity of salesforce on their iPad with all other new features like split view, Kanban Enhancements, and other new options available.

Full View of your Records 

Now users in Lightning have Full View which gives the details and related lists on the same page. If you’re transitioning to Lightning Experience, this view is similar to Salesforce Classic. This also shows the full email thread on one screen.